RETURNS
For further assistance, contact us at:
Tel: +1-518-375-9245 (available 06:00-18:00, GMT+07:00)
Email: mind4ai@gmail.com
Thank you for shopping with us! We hope you're delighted with your purchase. However, if you're not completely satisfied, we're here to assist you.
1. Return Eligibility
Time Frame: You can return most items within 30 days of the delivery date.
Condition: Items must be unused, in their original packaging, and in the same condition as when received.
Exclusions: Certain items, such as perishable goods, personalized products, or clearance items, are not eligible for return.
2. How to Initiate a Return
Contact Us: Email us at returns mind4ai@gmail.com with your order number and reason for return.
Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Packing and Shipping
Packaging: Please securely pack the item in its original packaging. Be sure to include the RMA number and a copy of your receipt or proof of purchase.
Shipping: Send the package to the address provided in the RMA instructions. Customers are responsible for shipping costs unless the return is due to our error (e.g., a defective or incorrect item).
4. Refunds and Exchanges
Refunds: Once we receive and inspect the returned item, a refund will be processed to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable.
Exchanges: For exchanges, please follow the return process and place a new order for your preferred item.
5. Damaged or Incorrect Items
Damaged Items: If you receive a damaged item, please contact us within 7 days of delivery. Provide photos of the damage and your order number, and we will arrange for a replacement or refund.
Incorrect Items: If we sent the wrong item, please notify us within 7 days of delivery. We will arrange for the return and ship the correct item at no additional cost.
6. Contact Us
For any questions or concerns regarding our return policy, please contact our customer service team at mind4ai@gmail.com or call us at [+1-518-375-9248].
Thank you for choosing Mind 4 Ai!